Last updated May 15, 2025

Our return and exchange policy

At Aku Woodpanel, we value your satisfaction and strive to provide a seamless shopping experience. To ensure your complete peace of mind, we have implemented a comprehensive return and exchange policy. We kindly request you to review the following guidelines for your reference:

Timeframe for Returns

You are entitled to request a return within a specified timeframe. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Detailed information regarding the applicable return period, kindly contact our dedicated team at info@akuwoodpanel.ae. Please note that any return requests made outside of this timeframe will not be accepted.

Qualification criteria

To qualify for a return or exchange, the item must meet the following conditions:

• The item must be in its original packaging, undamaged, and without any signs of wear or use.
• All tags and labels must remain intact and attached to the item.
• A valid proof of purchase, such as a receipt or invoice, is required.
• Before returning the item, we request clear and unaltered imagery of the package in its original and undamaged state.

Initiating a return

To initiate a return or exchange, please contact our dedicated team at info@akuwoodpanel.ae. Once your return request is approved, you will receive comprehensive instructions on how to proceed with the return process. Please note that we cannot accept items returned without prior authorization.

1. Customer support

If you have any questions or concerns regarding the return or exchange process, please feel free to reach out to our customer support team at info@akuwoodpanel.ae. We are committed to assisting you promptly and providing the necessary guidance throughout the process.

2. Refund process

Upon receiving and inspecting your returned item, we will notify you of the status of your refund or exchange. If the return or exchange is approved, a refund will be issued to you using the original payment method. Kindly note that the processing time for refunds may vary depending on your bank or credit card company.

3. Non-transferable policy

Please be aware that our return and exchange policy is non-transferable. It applies solely to the original purchaser and is not valid for any subsequent buyers or recipients of the item.

4. Confidentiality

We respect your privacy and treat all return and exchange-related information with utmost confidentiality. Your personal details and correspondence regarding returns and exchanges will be handled in accordance with our privacy policy.

5. Modifications and amendments

Aku Woodpanel reserves the right to modify or amend this return and exchange policy at any time without prior notice. Any changes or updates will be posted on our website for your reference.

We appreciate your cooperation and understanding regarding our return and exchange policy. If you have any further inquiries or require additional information, please do not hesitate to contact us at info@akuwoodpanel.ae.